Influence and Assertiveness (OC)

Well-developed influencing skills and assertiveness are key competencies for managers in their daily activities.  This one-day session (delivered in two parts)  provides tools and techniques for enhancing the impact of power and influence and assertiveness with decision-makers and peers. This live virtual session will be delivered as a two-segment session. (Nov 23 & 24, 8:30 am - 12:00 pm each day).

OBJECTIVE:
Well-developed influencing skills and assertiveness are key competencies for managers in their daily activities.  This one-day session provides tools and techniques for enhancing the impact of power and influence and assertiveness with decision-makers and peers.

WHO WILL BENEFIT:
Everyone

LEARNING OUTCOMES:
After completing this session, participants will be able to:

  • understand the sources of power and influence,
  • appreciate and use credibility, reciprocity, and persuasion in different situations,
  • examine their own power and influence preferences through a Personal Influence Audit,
  • develop an Influence base,
  • appreciate aggressive, passive, and assertive behaviors, and
  • use assertive behavior and techniques to seek solution.

Delivered in an on-line environment using a range of virtual learning tools, this course will offer an opportunity for participants to understand and develop:

  • Three methods of Influence
  • Sources of power and influence
  • Phases of Influence
  • Quick Influence Test
  • Bases of Influence and conditions of their use
  • Establish and use Credibility, Reciprocity and Persuasion
  • What is assertive behavior?
  • Assertive communication
  • A "Bill of Assertive Rights"
  • Assertiveness inventory
  • The assertive invitation and techniques
  • Personal Influence Audit
  • Action Planning

COURSE LEADER: SHAWN IRELAND, Ed.D

When
11/23/2021 8:30 AM - 11/24/2021 12:00 PM
Canada Central Standard Time
Where
Online Course
Registration not available.

Personal Passport Eligibility

Corporate Passport Eligibility

 

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