OBJECTIVE:
Well-developed influencing skills and assertiveness are key competencies for managers in their daily activities.  This one-day session provides tools and techniques for enhancing the impact of power and influence and assertiveness with decision-makers and peers.

WHO WILL BENEFIT:
Everyone

LEARNING OUTCOMES:
After completing this session, participants will be able to:

• understand the sources of power and influence,
• appreciate and use credibility, reciprocity, and persuasion in different situations,
• examine their own power and influence preferences through a Personal Influence Audit,
• develop an Influence base,
• appreciate aggressive, passive, and assertive behaviors, and
• use assertive behavior and techniques to seek solution.

Delivered in an on-line environment using a range of virtual learning tools, this course will offer an opportunity for participants to understand and develop:

• Three methods of Influence
• Sources of power and influence
• Phases of Influence
• Quick Influence Test
• Bases of Influence and conditions of their use
• Establish and use Credibility, Reciprocity and Persuasion
• What is assertive behavior?
• Assertive communication
• A "Bill of Assertive Rights"
• Assertiveness inventory
• The assertive invitation and techniques
• Personal Influence Audit
• Action Planning

COURSE LEADER: SHAWN IRELAND, Ed.D