OBJECTIVE: 
Think of a conversation you’ve been putting off. You know you should speak to someone, but you don’t. Maybe you’ve tried to have a conversation and it went badly. Or maybe you fear that talking will only make the situation worse. Why are you delaying it? What is causing the hesitation?  In the end you feel stuck, and you’d like to free up the energy used to think about the conversation for more useful purposes.

In a recent Google search, dozens of books on the topic of crucial, fierce, important conversations were found. One common theme emerges from this literature – the fear of difficult conversations is often more stressful than the actual conversation. This course places difficult conversations at the core of successful work relationships.  You’ll notice one key theme throughout: you have more ability to have successful conversations than you think.

WHO WILL BENEFIT:
Everyone

LEARNING OUTCOMES:
By the end of this course, participants will be able to:

• apply best practice strategies,
• complete a check list of action items to consider before having the difficult conversations,
• demonstrate useful concepts to practise during the conversation, and
• apply some tips and suggestions to help you stay focused and flowing in general, including possible conversation openings.

Delivered in an on-line environment demonstrating a wide range of the virtual tools discussed, this course offers the opportunity for participants to understand and develop how to:

• identify the challenges of having difficult conversation,
• assess your conversation competencies,
• practise strategies to have successful conversations,
• evaluate the outcomes, and
• undertake action planning.

COURSE LEADER: SHAWN IRELAND, Ed.D